customer service
We just want to say thanks for doing business with us. Your trust means a lot to us – so does your satisfaction.
Satisfaction is linked to meeting expectations, so here is our promise to you:
We keep things simple.
We play to your strengths.
We are focused on your results.
We value your feedback.
Phlox Partners does not guarantee your results as they are dependent on your execution and external factors.
If you ever feel like we haven’t lived up to our own standards, please let us know. We’ll work to make it right.
legal stuff
As much as we all want to avoid it, the legal stuff is important. We want you to know what you’re getting when you do business with us.
Like in our work, we try to keep things simple and straightforward. If any of the language we use seems unclear, ask us about it!
Below you’ll find our Customer Service Promise, our Payment & Returns Policy, our Privacy Statement, and our Terms & Conditions for doing business with us.
If you are entering into a consulting relationships with us, those are goverened by the terms of our contract.
payment & return policies
Retainer Packages
Payments are outlined under the terms of the contract between you and Phlox Partners.
Generally, clients are billed on the 1st of the month, with payment due by the 15th.
Early termination of the contract by the client will result in the client paying Phlox Partners all amounts earned under the terms of the contract.
Consulting Packages
Payments are outlined under the terms of the contract between you and Phlox Partners.
Generally, payments include installment payments with an upfront, mid-term, and final payment.
Early termination of the contract by the client will result in the client paying Phlox Partners all amounts earned under the terms of the contract.
Hourly Consulting
Hourly consulting is paid in advance, at the time your initial appointment is scheduled.
Fees are non-refundable and must be used within 60 days of purchase.
If you need to cancel a scheduled appointment, please do so at least 24 hours before your appointment. We’ll gladly reschedule.
Downloadable Products
Downloadable products are non-refundable.
If you find you have purchased the wrong product in error, please email hello@phloxpartners.com and we’ll make a 1-time adjustment to grant you access to the correct product.
If the product you purchased was less expensive than the product you intended to buy, you will be responsible for the difference in cost.
Online Courses (Recurring Payment)
For online courses that are paid on a monthly basis (installment courses), payment is due at the beginning of the month. Payments are set on a recurring schedule and charge automatically to your credit card based on the schedule created at the time of purchase.
If you are unsatisfied with an installment course, you can cancel at any time. You will not be billed after the date of your cancelation request. Payments made for services provided to date will not be refunded.
Please send cancelation requests to hello@phloxpartners.com.
Access to private content made available to you as part of your installment course will be revoked at the time of your cancelation.
Online Courses (One-Time Payment)
Online courses that incur a one time fee are non-refundable.
If you find you have purchased the wrong online course in error, please email hello@phloxpartners.com and we’ll make a 1-time adjustment to grant you access to the correct course.
If the course you purchased was less expensive than the course you intended to buy, you will be responsible for the difference in cost.
privacy policy
General Information
Phlox Partners operates the www.phloxpartners.com website.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our website.
If you choose to use our website, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the website and related service offerings. We will not use or share your information with anyone except as described in this Privacy Policy.
Information Collection & Use
For a better experience, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collect information and to improve our website and related services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our website and related products;
- To provide the website services on our behalf;
- To perform service related our website or product offerings; or
- To assist us in analyzing how our website is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are not contractually allowed to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to remove their information from our databases.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately upon being posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at hello@phloxpartners.com.
This Privacy Policy page was adapted from material obtain from Privacy Policy Template.net.
terms & conditions
General Information
Intellectual Property
Phlox Partners own the intellectual property rights and materials contained in or purchased from this website.
You are granted limited license only for purposes of viewing the material contained on this website.
Restrictions
You are specifically restricted from all of the following
- publishing any website or purchased material in any other media;
- selling, sublicensing and/or otherwise commercializing any website or purchased material;
- publicly performing and/or showing any website or purchased material;
- using this website in any way that is or may be damaging to this website;
- using this website in any way that impacts user access to this website;
- using this website contrary to applicable laws and regulations, or in any way may cause harm to the website, or to any person or business entity;
- engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website;
- using this website to engage in any advertising or marketing.
Certain areas of this website are restricted from being access by you and Phlox Partners may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
Your Content
“Your Content” shall mean any audio, video text, images or other material you choose to display on this website. By displaying your content, you grant Phlox Partners the rights to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party’s rights. Phlox Partners reserves the right to remove any of your content from this website at any time without notice.
Warranties
Phlox Partners does not guarantee your results, as they are dependent on your execution and external factors.
Limitation of Liability
Phlox Partners shall not be held liable for anything arising out of or in any way connected with your use of this website. Phlox Partners shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this website.
Indemnification
Severability
If any provision of these terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation of Terms
Phlox Partners is permitted to revise these terms at any time as it sees fit. Please review the terms and conditions on a regular basis.
Assignment
Phlox Partners is allowed to assign, transfer, and subcontract its rights and/or obligations under these terms without any notification.
However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these terms.
Entire Agreement
These terms constitute the entire agreement between Phlox Partners and you in relation to your use of this website, and supersede all prior agreements and understandings.
Governing Law & Jurisdiction
These terms will be governed by and interpreted in accordance with the laws of the State of Texas, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Texas for the resolution of any disputes.
These terms and conditions have been adapted from material found at Terms And Conditions Sample.com.